Legal
Cancellation & refunds
Effective 12 August 2026
Cancel anytime
Open Settings → Account → Manage or cancel subscription. Stripe’s secure billing portal confirms the effective cancellation date. Cancelling prevents future renewal; your Pro access normally continues until the end of the already paid billing period.
Refund requests
If you were charged by mistake, experienced duplicate billing or could not use the paid service because of a confirmed fault, contact orson@posteo.net with the account email and charge date. We review requests promptly and do not require payment details by email.
European consumer rights
Mandatory consumer rights, including any applicable withdrawal right for a distance contract, remain unaffected. The exact application can depend on when you requested immediate performance of the digital service and on local law. Contact us within 14 days of purchase if you wish to exercise a statutory withdrawal right.
After cancellation
Your account returns to the available free-plan limits when Pro entitlement ends. Your data is not automatically deleted. You can export or permanently delete it from Account settings.